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Common Questions Regarding Billing

I paid all of my co-pays for my treatments so why am I getting a bill?

When you give us your insurance information we will verify your coverage and ask your insurance company for your benefits. When we collect your co-pays, coinsurance or deductible it is based on the information your insurance company provided. We can only estimate what your insurance will leave as your responsibility. There are many variables that can affect the amount you may have to pay out of pocket. If we have not collected enough to cover your out of pocket you will receive a bill for the difference.

I received a statement and it does not show all of my payments or visits, why?

Our statements will only show dates of service that you have a balance for. If a date of service is processed by your insurance company and you have already paid your patient responsibility you will not see the date of service on your bill.

I paid co-payments for certain dates of service and they are showing on other dates of service. Why?

We try our best to put co-payments toward the dates of service that were indicated, but sometimes the payment is processed before the charge which means the payment you made will go to the oldest balance on your account. If a payment comes and does not have specific dates of service indicated it will also go to the oldest balance first. This is to your advantage as it will take care of the oldest balances and may lower any finance charges that you may incur.

Will you bill all of my insurance policies?

We bill only primary insurance unless you have Medicare then we will bill the secondary insurance for you. If you're primary insurance has not responded to our filed claims within 90 days we will clear the balance to you so you will receive a bill indicating your insurance is not responding to our requests for payment, so you can follow up with your insurance company. Billing your insurance is a courtesy we provide to our patients, it is not a requirement.

Why didn't you tell me a particular service would not be covered?

With hundreds of insurance companies and hundreds of policies under those insurance companies there is no way of knowing every policy and what it will and what it won't cover. We encourage our patients to know their insurance policy and find out what is covered and what is not covered under their particular policy. when verifying your benefits we are simply being given your co-pay amounts, co-insurance and deductible and when your policy became effective.

You got authorization for my treatment so why are you billing me and telling me the claim was denied?

There are a number of reasons why a claim may be denied (your policy was no longer in effect, the insurance company needs information to determine a pre-existing condition or third party liability, your policy has a pre-existing condition clause, plus other reasons.) Authorization for a chiropractic treatment does not guarantee payment of the treatment. You can contact your insurance and they can explain the reason your treatment was denied.

I was injured and my insurance did not pay my claims, why?

Due to the nature of injuries a Chiropractor treats, insurance companies many times require paperwork to be filled out. If your injury was due to a work injury or an accident that may be covered by worker's compensation, auto insurance, etc. your private insurance may require your claims to be paid by another party. It is important that you fill out these questionnaires as soon as possible and return them to your insurance as you will be billed for these charges until the insurance company processes the questionnaire and reprocesses the claims. Most insurance companies will only accept this paperwork from the patient directly.

Why is there a service charge added to may statement?

Per office policy if you do not make a payment at the time of service there is a 5.00 service charge added to your account. Payment is due at time of service. If you have been billed for a balance on your account (after insurance has processed) and you have not made a payment within 15 days our system automatically adds a 5.00 service charge when statements are generated. Any other service charges or finance charges please contact our billing department with any questions or concerns. 

Why am I getting a collection letter?

Our billing software will generate a collection letter when a patient has been sent three statements without at least 50% of the billed balance being paid. If a payment is not made toward your balance within the last 30 days your account may go to collections. Contact our billing department to make arrangements to help pay your balance.

New patients receive NO CHARGE for a consultation

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Office Hours

Monday8:00 am6:00 pm
Tuesday8:00 am6:00 pm
WednesdayNoon5:00 pm
Thursday8:00 am6:00 pm
Friday8:00 am6:00 pm
Saturday8:00 amNoon

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